City of Astoria
  • 29-Aug-2019 to 28-Oct-2019 (PST)
  • Aquatic Center
  • Astoria, OR, USA
  • 11.25
  • Hourly
  • Part Time

SUMMARY

This position is responsible for greeting and assisting the general public and providing information on the center and department programs utilizing the department's registration, recreation management, and point of sale software system while being tactful and courteous by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES other duties as assigned...

This description covers the most significant essential and auxiliary duties performed by this position for illustration purposes, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position.  The job description does NOT constitute an employment agreement between the employer and employee, and is subject to change by the employer as the organizational needs and requirements of the job change.

1.    Carries out clerical duties such as; such as computer data entry, filing records, sending and receiving letters and emails, answering telephone calls, and relaying messages. Work is performed under the general supervision of the Recreation Manger and Aquatic Center Supervisor in coordination with the Recreation Coordinators.

2.    Provides excellent customer service by answering questions, giving information on various programs within the department and directing inquiries to the correct division staff via phone, online or in person and is able to facilitate problem resolution for the public to facilitate positive customer experiences.

3.    Works in an active and productive manner to assist with the administration of department operations including possession of a thorough operating knowledge of the department's registration, recreation management, and point of sale software system.

JOB DUTIES

  • Displays excellent communication skills in working with coworkers and the public, including the ability to communicate effectively and remain calm and courteous under pressure.
  • Creates a welcoming environment for guests.
  • Processes patron registration and checks patrons in for programs using department point of sale registration system.
  • Opens and closes the facility as needed.
  • Maintains accountability for cash handling, and till balance.
  • Sells concessions and merchandise.
  • Performs other clerical work as needed, including compiling information necessary for reporting and record-keeping, and work on special projects.
  • Proactively and frequently participates in facility cleaning. Including but not limited to; sweeping, mopping and sanitizing floors, wiping down and sanitizing surfaces, taking out the garbage, picking up debris, cleaning restrooms, laundering hand towels and lost and found items, etc.
  • Maintains punctual, regular and predictable attendance.
  • Demonstrates abilities to work collaboratively in a team environment with a spirit of cooperation.
  • Respectfully takes direction from the supervisor.
  • Possesses a basic knowledge of facility's emergency action plan and understands the secondary role their position facilitates in an emergency.
  • Follows policies, procedures, and guidelines as described in the City of Astoria Personnel Manual, Parks and Recreation Department Manual and other documentation related to this position.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

QUALIFICATIONS

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

No prior experience or training.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

COMPUTER SKILLS

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

This position requires a valid CPR/Frist aid certification within 60 days of hire.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Employment will be contingent upon the successful completion of a background check.

City of Astoria
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