City of Astoria
  • 30-Oct-2017 to 29-Dec-2017 (PST)
  • Dispatch
  • Astoria, OR, USA
  • 21.25 - 25.82
  • Hourly
  • Part Time

Full Benefits: Health, Vision, Dental, PERS, Life, LTD, AD&D, Vacation, Sick & Holiday Pay

The City of Astoria is now accepting applications for a regular benefited part-time Communications Operator (dispatcher). Opportunity to increase salary by obtaining certifications. During the training period of 6-8 months, the position will be approximately 40 hours per week with varying shifts. Once training is completed the position will range from 25-40 hours a week with varying shifts. Successful hires will be required to attend 2.5 weeks of training in Salem at the Department of Public Standards training academy. There is a one year probationary period.

NOTE: Application, Cover Letter and Resume are required and must be submitted by the closing date to be considered for this position.




An employee in this class is responsible for the receipt of emergency calls, their evaluation and associated dispatch of necessary personnel and equipment.  For this and other duties, standard operating procedures are provided and extraordinary situations may be referred to the duty Sergeant.  Supervision is not normally a responsibility of positions in this classification although direction may be provided to junior or temporary operators.  Work is performed under the supervision of the Emergency Communications Manager.



  • Operates Law Enforcement Data System (LEDS) Computer terminal and responds to fields requests for information on persons and property; calls up wants and warrants, checks vehicle registration and driver's license data and obtains criminal history summaries and reports of stolen vehicles and items.
  • Receives incoming 9-1-1 and other telephone calls/reports on emergency situations and radio broadcasts response instructions to affected police, sheriff, fire department and ambulance units.
  • Monitors radio frequencies for all assigned jurisdictions and maintains two-way communications; keeps shift Sergeant and other supervisors informed of emergency situations and overall activity.



  • Enters appropriate call/complaint information into Computer Aided Dispatch (CAD) records; maintains other departmental logs, forms, indexes and files related to the dispatch function.
  • Monitors security and fire alarms as well as Public Works Department telemetry system (water/sewer equipment) and notifies designated person(s) in the event of signal or malfunction.
  • Acts as receptionist takes messages and answers general information questions from the public.
  • Keeps record of teletype messages received and sent and prepares summary of activity during shift.
  • Types miscellaneous officer reports and correspondence, issues case numbers and performs routine clerical work.
  • Respectfully takes direction from Emergency Communications Manager.



This position is not responsible for supervising other employees.



Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High school diploma or general education degree (GED); two years of general clerical, technical or administrative experience preferably in an emergency service; or any equivalent combination of experience and training that demonstrates the knowledge, skills and abilities to perform the above described duties.



Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. 



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data. Skills in typing and operation of standard office machines; operation of two-way radio; computer keyboard and use of database and word processing; multiple phone lines.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to demonstrate innovative thinking and make necessary decisions and solve problems pertaining to 9-1-1 dispatching and training with minimal supervision. 



Either hold a valid Basic Certificate in Telecommunications and EMD in the State of Oregon, or be able to obtain certification within one year with adequate provided training.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Police Department employees hired after December 1, 1996 must refrain from the use of tobacco products while on duty.  This is a condition of employment.


City of Astoria
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